It has come to the attention of Venmar CES that an unlikely series of circumstances could lead to a motor overheating in specific Heat Recovery Ventilator (HRV) light commercial models that may result in a potential fire hazard. These units fully comply with all applicable UL and CSA standards. They are already safeguarded by circuit protection under the National Electric Code and by thermal protectors in the motors. Venmar CES will arrange for a qualified field technician to upgrade the units at no charge for the customer.
The "Recall to Repair Program" is a preventive measure that Venmar CES takes today to ensure that all of its customers have total peace of mind regarding their product safety.
The "Is it my unit?" section provides instructions to help you determine if this Recall to Repair Program applies to your HRV.
The "What to do" section outlines the steps to be followed to improve the safety of a unit covered by this Recall to Repair Program.
The "How to contact us" section is offering you three different options to rapidly communicate with us.
Is it my unit?
Only specific Light Commercial models produced between 1991 and 2007 are affected by this Recall to Repair Program. This preventative measure does not involve HRVs manufactured before 1991 or after 2007, as well as other models not mentioned below.
The program affects select units distributed under the following brand names: Flair, Venmar, vänEE, PrepAir, Carrier, York, Heil, Aston, Broan and Venmate. This program covers only units with the following model numbers listed below. This model number is located on a silver or a black label positioned on an outside panel of the unit near the electrical service connection.
Check the silver or black label on the outside panel of your unit. The model number is written on the first or second line, in bold characters.
| Brand | Models |
|---|---|
| Flair | 150/300 Compact, 300/600 Compact |
| Venmar CES | 6LC, HRV600i, 12LC, HRV1200i |
| PrepAir | PrepAir600i, PrepAir1200i |
| vänEE | 6LC, 12LC |
| Carrier | 62AA-064-101XX, 62AA-127-101XX |
| York | V1XRDXXA01 |
| Heil | VRC 300 Compact, VRC 600 Compact |
| Aston | HRV600i, HRV1200i |
| Broan | HRV650, HRV1150 |
| Venmate | 600H, 1200H |
What to do
What should I do if my unit is included in the Recall to Repair Program?
You have a unit with a model number that is included in the list of products affected by the Recall to Repair Program?
The procedure is very easy:
- Immediately turn the unit off and disconnect it from the power source.
- Contact Venmar CES to validate if your unit is included in the Recall to Repair Program. Please have the model number and serial number ready before you contact us.
How to contact us
To ensure fast and efficient service, contact us using one of the following methods:
- Complete an online Request Form.
- Call our toll free helpline at 1-866-698-6283.
- Send a request by mail: SUP - VCES2008, 550 Lemire Blvd., Drummondville, QC, Canada, J2C 7W9. Please include the information regarding your unit (model and serial numbers), as well as your complete contact information (name, address, phone number). We will contact you as soon as possible.
